Managed full-scope IT infrastructure, including LAN/WAN networks, server systems, and critical business applications, maintaining 99.9% uptime for uninterrupted hotel operations.
Designed and implemented comprehensive CCTV surveillance systems, enhancing property security and guest safety across all hotel premises.
Administered and optimized internet services, ensuring high-speed, reliable connectivity for guests and staff, supporting an average of 150+ daily users.
Provided essential technical support and rapid troubleshooting for all hardware, software, and network issues, resolving 95% of incidents within defined SLAs.
Developed and executed IT security protocols, safeguarding sensitive data and preventing unauthorized access to hotel systems.